After several years in the bar industry, it became more and more frustrating to find someone to service much needed ATMs and machines during prime time business hours. In the night life industry when an ATM goes down, or worse, runs out of money on a Friday night, a service call resulting in a 2 day turn around is major loss of business. What started as taking care of our own business, quickly grew through out the local bar scene as great, round the clock service.
Vending machines and gaming quickly followed suit, with the electrical repair experience and knowledge to be able to also provide quick return around repair & service time.
We've had a can-do, make-it-happen, nothings impossible attitude applied to our machines which has given us a great reputation for unparalleled customization in customer service. Basically, if you can think it, we can find a way to get it done.
Benefits of a Vending Management Program
If you have a large location with multiple machines or multiple locations, you may want to ask yourself these questions:
Do you know how many of your locations currently have vending machines?
Do you know who to call for service on the vending machines?
Do you know exactly how much each vending machine makes in revenue per year?
Do you know if the company servicing your vending machines has the correct amount of liability insurance?
If you answered no to any of these questions then a vending management program is something that you should consider implementing for your company. Now you may ask yourself:
What is a Full Service Vending Management Program?
A Vending Management Program is the most cost effective, efficient, and simple solution for any company that wants to enjoy the benefits of a full service vending program. Companies are spending more time and energy dealing with vending machine related issues (installing, refilling, repairing, moving and removing machines) than they realize. Vending Management is our expertise. We do it better than any other company.
Real Texas Vending has over a decade of experience putting together consolidated vending programs for companies just like yours. Listed below are some of the many benefits of utilizing our unique vending services.
Our vending service representatives are available from 8:00am around the clock to 3:00am CST, and on a 24/7 basis through our email and website access. A real person answers every phone call, email, and service request. We ensure your satisfaction by following up on every service order. In addition, each location is surveyed for customer satisfaction on a semi-annual basis. Being accessible to your managers and continually monitoring your vending operations allows us to expose and correct possible problems with your vending machines before they occur.
Pro Active database
Our SureVend software monitors all of your vending machines. Any vending machines showing multiple activities are flagged and either repaired or replaced before your company’s personnel even know there was a problem with the vending machine.
Financial Reporting for all Vending Machines
Real Texas Vending offers detailed financial reporting to all of our clients. Real Texas Vending can send financial reports on a quarterly basis.
Insured Vending Machines and Operators
Real Texas Vending carries a commercial general liability policy on every vending machine. This policy protects the employees and property of your company for any unlikely occurrences.